Full time Offered Salary :

WATU Credit System Development Officer, Nairobi

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Job Description

Job Purpose

Support the development and maintenance of new and existing IT systems, applications, and related software, ensuring structure in design for a seamless user experience.  Steer development projects in line with departmental and company standards and guidelines.


System development

  • Describing requirements for less complex development tasks
  • Testing of more complex functionalities and scenarios
  • Training company’s staff on systems usage, including preparing user manuals, presentations etc.
  • Preparing data for launching new modules & features
  • Communication with system users regarding system updates
  • Analyze and recommend on new features usage by users, roles’ management.

Other functions

  • Troubleshoot and provide support to system users
  • Administer price, dealership and promotions data and process bulk operations
  • Administration of existing system users’ account
  • Onboarding support to new hires
  • Conduct data integrity checks and solve complex data integrity issues.
  • Communication with system users, developers, and system admins to resolve urgent cases
  • Maintaining documentation
  • Prepare and provide data for internal and external audit exercises
  • Represent the department in relevant internal and external forums


Education and experience

  • A bachelor’s degree/ Diploma in IT or a related field
  • At least two (2) years’ experience working with SQL/MySQL
  • Minimum one (1) year experience in Software development and/or testing, customer care and/or leadership

Technical expertise required:

  • In-depth excel/google sheet knowledge
  • Power Query (Preferred)

Desired Behavioral and leadership skills:

Behavioral skills:

  • Ability to work independently and proactively
  • Self-starter, target oriented
  • Attention to details
  • Constructive and logical thinking
  • Team player and good communicator

People & Leadership Skills

  • Must adhere to the company code of conduct
  • Embraces, leads and embeds change
  • Must actively demonstrate the values of company
  • Must attend and participate in team meetings
  • Clear Communication and active listening skills
  • Strong Ethics and Standards.
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