Full time Offered Salary :

WATU Credit Process Analyst, Nairobi.

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Job Description

Job Purpose:

Responsible for effective business operations by supporting and optimizing existing processes including scoping, designing, implementing new processes as per business needs. Also, support with general day-to-day requests, evaluation of current processes and coming up with solutions and operations.

Key Responsibilities

  • Engage business leaders on current processes, gaps, and anticipated changes.
  • Promote stakeholders’ visibility of operational progress through dashboard creation.
  • Drive interdepartmental efficiency through process mapping and identification of inefficiencies in the workflows.
  • Support in re-designing the processes through coordinating of information and documentation of new processes and process flows.
  • Assess and report on process cost implication to the business providing insights for process trainings and/or new process creation.
  • Keep abreast of business trends in anticipation for new process creation and continuously analyze detailed datasets to prioritize and address risks/opportunities.
  • Audit user access rights to various internal tools and oversee proper approvals and controls.
  • Benchmark existing business processes in line with industry regulations and leverage comparative data to recommend improvements or provide insight into development of respective company policies.
  • Leverage technological advancements to create various support tools in line companies needs


  • A bachelor’s degree in a relevant field
  • Minimum 3 years’ experience
  • Experience in business process management with an emphasis on process analysis, development, improvement and/or driving change
  • Sound understanding of project management
  • Good understanding of the principles of Total Quality Management


  • Practical experience with dashboards
  • Proficiency with SQL
  • Google Sheets knowledge
  • Understanding of data preparation and data acquisition
  • R, Python (preferred)
  • Google Data Studio and Big Query (preferred)


  • Highly collaborative individual
  • Attention to details
  • Self-starter, target oriented
  • Team player and good communicator

What We Offer:

  • Be a part of an international, dynamic, and driven team that has set their aspirations high and works hard to achieve those.
  • Opportunities to learn and grow together with us.
  • Competitive compensation package.
  • Health benefits.
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