Full time Offered Salary :

Tribe Lead – Payments Tribe at Safaricom Kenya

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Job Description

  • Reporting to the Chief Financial Services Officer, the Tribe Lead for the Payments Tribe in a Fintech Ecosystem, will drive a pivotal role in overseeing the strategic direction, planning, and execution of all payments-related initiatives within the organization. He/She will manage team of professionals and collaborate with cross-functional stakeholders to deliver innovative payment solutions that meet the needs of our customers and drive business growth.

Key Responsibilities

  •  Strategic Leadership: Provide strategic guidance and leadership for the Payments Tribe, aligning the tribe’s objectives with the overall business goals and vision of the organization. Develop and communicate a clear roadmap and vision for the tribe.
  •  Team Management: Build and lead a high-performing team of professionals, including product managers, engineers, designers, and analysts. Foster a culture of collaboration, innovation, and continuous learning within the tribe.
  •  Product Development: Oversee the end-to-end product development lifecycle for payment-related initiatives. Collaborate with product managers, designers, and engineers to define requirements, prioritize features, and ensure timely and high-quality delivery.
  • Stakeholder Collaboration: Work closely with stakeholders from other tribes, such as the Risk, Compliance, and Technology tribes, to ensure effective collaboration and alignment of objectives. Collaborate with external partners, vendors, and industry stakeholders to explore new opportunities and enhance the payment ecosystem.
  •  Customer Experience: Champion a customer-centric approach to payments, identifying opportunities to improve the user experience and drive customer satisfaction. Analyze customer feedback and market trends to inform the development of new payment features and capabilities.
  •  Innovation and Market Trends: Stay up to date with the latest industry trends, emerging technologies, and regulatory developments related to payments. Identify innovative solutions and market opportunities to enhance the organization’s payment capabilities and maintain a competitive edge.
  • Risk and Compliance: Collaborate with the Risk and Compliance teams to ensure that all payment solutions comply with relevant regulatory frameworks, industry standards, and security requirements. Mitigate potential risks and implement robust controls within the payment’s ecosystem.
  •  Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track the performance and success of payment initiatives. Analyze data, generate insights, and make data-driven decisions to optimize performance and drive continuous improvement.
  • Communication and Reporting: Communicate the tribe’s progress, achievements, and challenges to senior management and relevant stakeholders. Prepare and present regular reports, including status updates, financials, and forecasts.


  • Bachelor’s degree in a relevant field (e.g., Business, Finance, Computer Science) is required. A Master’s degree or equivalent is preferred.
  • Proven experience (8+ years) in a leadership role within the payments domain, preferably in the fintech industry.
  • Strong understanding of payments infrastructure, systems, and technologies, such as card networks, payment gateways, mobile wallets, and blockchain-based solutions.
  • Deep knowledge of payment industry regulations, compliance requirements, and security best practices.
  • Experience in agile methodologies and product development practices, with a track record of successfully delivering complex payment solutions.
  • Excellent leadership and people management skills, with the ability to motivate and inspire a diverse team.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Effective communication and stakeholder management skills, with the ability to collaborate with cross-functional teams and external partners.
  • Have strong business/financial acumen with experience developing metrics and pricing and compensation programs.
  • Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
  • Good understanding of the Kenyan market, subscriber preferences and subscriber trends.
  • Excellent Contract negotiation experience and high rate at successfully closing deals.
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