Full time Offered Salary :

Service Advisor – Automotive Service Centre Corporate Staffing Services Ltd

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Job Description

Job Description/Requirements

Title: Service Advisor – Automotive Service Centre

Industry: Automotive

Location: Nairobi

Gross Salary: Kshs 40k – 60k

Our client is an automotive service center. They seek to hire an experienced Service Advisor who will be responsible for play a key role in achieving labour revenue targets and will be expected to upsell. Customer satisfaction is a crucial part of this role; the company prides itself on its customer satisfaction results.

Key Responsibilities

• Establish rapport with and provide outstanding care to the customer

• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labor and products

• Book in customer vehicles for servicing, with the objective of maximizing labor utilization and efficiency

• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles

• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.

• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service

• To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity

• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop

• Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles

• Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner

Qualifications and Requirements

• Degree or Higher Diploma in Automotive Engineering.

• Minimum of 3 years’ experience in a similar role or as an Automotive Workshop technician.

• An outstanding attitude and passion for customer service.

• Passion for automotive products and technology.

• Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email.

• Ability to work autonomously.

• An enthusiastic, dynamic and team orientated personality.

• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.

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