Full time Offered Salary :

Revenue Assurance Analyst at Safaricom Kenya

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Job Description

Brief Description

Reporting to the Principal Officer-Revenue Assurance, the role holder will be responsible for providing assurance to the business on billing, revenue and cost reporting for all services including core GSM services, Valued added services(VAS) Digital content and services, Fixed Services, managed IT services among others in line with revenue assurance policies and controls.

Detailed Description

  • Proactively identify and report on all areas that are susceptible to Revenue leakage
  • Implement and monitor Billing Assurance controls in the revenue assurance system
  • Perform impactful product risk assessments to ensure functionality of the product, rating and billing is accurately done in line with the approved business rules to ensure minimal revenue loss.
  • Perform end to end reconciliation for all revenue streams in liaison with the Billing team and the data clearing house where applicable
  • Daily monitoring of traffic, customers, revenue and reconciliation of the same in the RA system to source systems and timely error management reviews
  • Develop appropriate procedures that will ensure that the organization pays correct and optimal amounts to partners.
  • Revenue validation and Reconciliation to key reporting systems  (business intelligence systems and the financial systems) for completeness
  • Monitoring of the system interfaces for all product purchases which could include Retail Management System (RMS), M-PESA, Billing System and Financial Reporting system (ERP)
  • Payment integrity checks to ensure accuracy and integrity of payments including trade commissions and partner revenue share.
  • Recommend policies and procedures to help identify revenue leakage in all service revenue areas and reduce incidences of revenue loss within the organization.
  • Champion revenue reconciliations and the Airtime top up management system to the General ledger.
  • Periodic review of the controls and risk assessment to align to current business processes
  • Support changes within the organization relating to critical projects and system upgrades by undertaking risk assessment and data migration assurance.



  • A graduate with a degree in Computer science, Engineering, Information Technology, Economics, or Commerce.
  • Professional certification in Auditing, Accounting, Risk Management, data science/analytics or Information Systems will be added advantage.
  • Relevant post-graduate education is an added advantage
  • Have at least 2-5 years’ experience in Assurance, Risk Management and/or Management of Business Process Improvement
  • Revenue Assurance Practitioners Certification is an added advantage.
  • Experience and knowledge on SQL, script writing, DB knowledge/ data warehousing
  • Experience with telecom VAS /PRS systems, Fixed connection(fiber) and processes is an added advantage.
  • Advanced skills in Microsoft applications including Excel and Power point.
  • Ability to analyze significant amounts of data and information and distill it to the key points that help Senior Management analyze risk in a given situation.
  • Capability to accumulate, summarize and interpret risk reports from business units, support units and assurance units.
  • Have strong business acumen and highly developed commercial experience
  • Highly developed interpersonal and communication skills
  • High level experience and skills working with stakeholders
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