Full time Offered Salary :

Repair Technician at NCR Corporation

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Job Description

Major Responsibilities

  • Provide the necessary technical and service delivery capabilities to effectively manage the engagement
  • Ensure the various phases of technical knowledge are carried out (both within the CEs and within rework center team)
  • Completion and coverage all of given responsibilities by his manager such as daily repair targets.
  • Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the Team
  • Reporting internally at all levels within rework center.
  • Ensuring high CE” s satisfaction ratings.

Qualification / Experience 

  • In-depth knowledge of at least three of the following Managed Services capabilities and very good knowledge of the rest of them
  • Services Management
  • Helpdesk
  • Network Management
  • System Management
  • Asset Management
  • Field Services
  • ATM Management
  • Excellent understanding of operational service delivery key performance indicators within the Financial and Retail industries
  • Excellent understanding of outsourcing and out tasking concepts, especially legal and financial aspects
  • Strong program management knowledge and experience, including group facilitation and team building skills
  • Educated to degree level, with post-graduate business qualification, or a minimum of 5 years’ experience.
  • Experience of managing third party suppliers

Education

  • Engineering degree. ( electronics, or mechanics )

Candidate Profile

  • Customer-focused
  • Excellent communication and presentation skills
  • Commercial awareness/experience and technical IT knowledge
  • Ability to think conceptually and to design practical, cost-effective solutions
  • Team player – ability to lead solution design teams and work with many parts of the NCR organization.
  • Self-motivated, creative, flexible
  • Spoken and Written Fluency in English.
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