Full time Offered Salary :

Relationship Managers-SME/Institutional or Public Sector Banking at HCS Affiliates Group, Nairobi

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Job Description

Key Duties & Responsibilities

Relationship Management & Customer Service·

  •  Provide HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
  • Identify financial and non-financial requirements of clients by conducting financial needs analysis
  • Ensure clients are aware of all the Privileges & Solutions offered either under SME/Institutional/Public sector Banking
  • Ensure clients are aware of all financial services offered by the bank
  • Use systems effectively for customer contact management, sales and service activity
  • Ensure delivery of service promise and practice brand values
  • Minimize client attrition
  • Ensure set Complaint Management processes are followed and TATs are met

Business Development

  • Source New Business from Platinum clients through referrals, marketing activities and personal contacts
  • Develop the assigned banking customer base and expand the unit’s business growth through marketing of the platinum banking products and services.
  • Enhance Banking sales/ revenues and promote cross selling of bank products to all existing clients.
  • Achieve Revenue goals, Sales and Portfolio growth targets across arrange of products and services
  • Achieve Product Holding per customer growth targets.
  • Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
  • Participate in Public, SME or Institutional Bank customer calls for marketing initiatives.
  • Offer guidance to direct report/reportees through mentorship.
  • Develop training programs for direct reports and conduct branch product trainings
  • Complete training programs allocated in line with your Role.


  • Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
  • Strong responsibility for ethical selling to customers with complete disclosure about products and services
  • Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed
  • Ensure required approvals are obtained before authorizing payments
  • Monitor overdrawn accounts/overdue loans or card payments and follow up for clients to regularize
  • Ensure accounts are not overdrawn without authorization
  • Adhere to set processes and procedures

Qualifications & Experience Requirements·

  • Bachelor’s degree in business related field.
  • 2 years’ minimum experience in Sales, Business development or Relationship Management in a financial services environment.
  • Professional Qualification(CIM)will be an added advantage
  • Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.
  • Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
  • Strong interpersonal skills and cultural sensitivity
  • Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with, lead and build motivated teams
  • Must be a good negotiator, particularly in changing behavior and work practices but always Win/Win.
  • Relationship Managers with experience in Institution, SME or Public sector banking are encouraged to apply.
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