Contract Offered Salary :

Regional Support Engineer – Core Networks at Safaricom Kenya. Thika

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Job Description

Reporting to the Team Manager – Core Network Support, the role holder will be on callout 24 hours daily, provide long first line Core Network maintenance, perform Core network fault clearance, and determine nature of critical faults for escalations other relevant teams. They will execute database changes/configuration on the core network and perform preventive maintenance, perform all system related tasks in Data centers management and develop tools for automation and speed up the maintenance process.

The role will be based in Thika

Key Responsibilities

  • Schedule and perform all 1st line corrective & preventive maintenance on Core Network elements as per vendor recommendation.
  • Clearance of faults from NOC Escalated to Core Network Maintenance.
  • Identify the need for internal training.
  • Conduct training for new staff.
  • Configuration changes on Network elements S/W upgrades.
  • Supervising and monitoring contracted works in the MSRs to ensure safety of the live equipment and successful completion of all works.
  • All switching Network elements & new Technologies


  • Degree or a Diploma in electrical and electronics engineering or telecoms engineering or equivalent qualification from recognized institution.
  • 2-5 years’ experience in a telecoms preferably GSM environment in SSS operations, network Management, commissioning, installation and maintenance of digital Telecommunication equipment.
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