Full time Offered Salary :

Program Integrity Specialist at Church World Service

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Job Description

The Program Integrity Specialist is responsible for assisting in the implementation of the USRAP Integrity and Compliance Guide and Internal Malfeasance Prevention and Mitigation Measures in the Nairobi Office. The Program Integrity Specialist leads fraud investigations, including assessing fraud allegations, conducting interviews, writing investigation reports and ensuring corrective measures are enacted.

Essential Duties:


  • Facilitates fraud and malfeasance investigations in coordination with the RSC Director, Senior Compliance Coordinator, Program Integrity Coordinator, Program Integrity Manager, and Human Resource Manager, as appropriate.
  • Responsible for investigation planning, gathering and documentation of evidence and execution of investigations.
  • Drafts fraud and malfeasance investigation and closure reports, ensuring that both CWS and donor reporting requirements are met.
  • Leads or supports sensitive, urgent U.S. passport only investigations.
  • Monitors and tracks fraud reporting mechanisms daily.
  • Monitors Fraud mailbox and ensures timely responses to all fraud allegations.
  • Oversees compliance with requirements as specified through the Cooperative Agreement, Integrity and Compliance Guide, and Program Integrity Standard Operating Procedures (SOPs).
  • Follows through on investigation recommendations to ensure gaps are closed and sustainable solutions have been implemented.
  • Supports the maintenance and revisions of SOPs, independently and collaboratively, to ensure internal compliance with fraud and malfeasance mitigation guidelines and investigation/reporting requirements.
  • Coordinates with management on development of new and innovative ways for fraud and malfeasance mitigation.
  • Supports the preparation of quarterly and annual reports for the funder on matters of program integrity.
  • Joins regular meetings and activities of the Fraud and Ethics Committee.
  • Maintains a current knowledge of the USRAP.
  • On occasion, travels independently to country-offices, Field Processing, Cultural Orientation and other circuit rides to conduct Program Integrity monitoring, training and support field visits.

Data Management and Analysis

  • Collaborates with Information Technology to ensure internal IT controls are sufficient and surpass guidelines for the security of START and electronic data.
  • Ensures accurate and timely data related to all fraud and malfeasance investigations is available for annual, monthly, and ad hoc requests.


  • Develops and maintains effective and independent relationships with CWS/RSC Africa USRAP partners and donors, including PRM, USCIS, IOM, UNHCR, and domestic Resettlement Agencies.
  • Point of contact for RSC Africa Fraud Mailbox.
  • Attends Quarterly Fraud Trends meetings as needed.
  • Represents CWS/RSC Africa in the National Integrity Working Group as the Kenya office’s external fraud focal point, as necessary.
  • Ensures partner communication from the unit is professional, timely and proactive.
  • Represents organization policies and CWS RSC Africa values to staff.
  • Ensures the workforce is professional when representing CWS RSC Africa to refugees, partners, the funder and colleagues.

Program Administration

  • Provides guidance and acts as a resource to programmatic and administrative staff working on Program Integrity-related projects.
  • Identifies any program related gaps at the country-office and works to resolve them with country-office management and Program Integrity Unit in Kenya.
  • Participates in the hiring/recruitment for the unit.

This position also performs other duties that may be assigned by the Program Integrity Coordinator and/or CWS RSC Africa Management to enhance the efficiency and efficacy of the operation.



  • Six (6) years of paid work experience is required.
  • One (1) year of US Refugee Admissions Program experience preferred but not required.
  • One (1) year of workplace investigation experience is required.


  • Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Working knowledge of START highly desirable.
  • Knowledge of the US Refugee Admissions Program highly desirable.
  • Experience living and working overseas.

Education & Certifications: 

  • Bachelor’s degree in criminology, Business Management or a related field or the equivalent combination of education, technical certifications or training, or four years of paid work experience in lieu of a bachelor’s degree is required.
  • Industry standard certifications preferred but not required, such as Certified Fraud Examiner (CFE) or Certified Protection Professional (CPP).


  • Supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures.
  • Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
  • Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems.
  • Deal effectively and courteously with many associates, outside agencies, refugees, and members of the general public.
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records.
  • Analyze and solve complex problems and make sound decisions.
  • Work with minimal supervision.
  • Work independently and contribute to overall operations of RSC Africa.
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
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