Full time Offered Salary :

Officer, Account Support at Standard Bank Group, Nairobi.

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Job Description

Key Responsibilities 

Account opening, maintenance and closing

  • Review and maintain data effectively and accurately.
  • Process and maintain related documents and records.
  • Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
  • Comply with the Code of Banking Practice at all times.
  • Follow detail processes and procedures that pertain to the activities above.

Mandates and KYC

  • Obtain mandates and KYC for all accounts, where required.
  • Ensure that mandates are correctly completed and conform to legal requirements.

Administration and Service

  • Ensure the timeous processing and review of investment rollovers.
  • Correct exceptions on KYC remediation and operations exception reports promptly.
  • Ensure that archiving of branch related documentation and branches is done promptly and accurately.
  • Resolve account detail queries and problems within laid-down time frames.

Business development

  • Sell the bank’s product as per set targets.

Legislative prohibitions

  • Complete disclosure to the customers in terms of accreditation, service fees, and commission.

Account Management/Controls/Compliance and BCM

  • Ensure total Adherence to processes & procedures
  • Ensure BCM-BRPs and BIAs held for branch and successful testing done.
  • Ensure Net Operational Losses to be contained within 1% of branch gross Income.
  • Ensure zero Repeat Unsatisfactory Audit Ratings
  • Ensure zero Overdue Audit Action Items Over 30 Days
  • Ensure Know Your Customer (KYC) Compliance for both Legacy and New Accounts at 99%
  • Ensure Mandatory Compliance Training to be Completed in Full
  • Ensure Closure of AML alerts within 48 hours.
  • Ensure STRs to be raised within 48 hours.
  • Ensure Customer due diligence queries to be responded to within 48 hours.
  • Ensure Customer anniversary reviews to be completed within timelines as advised by Compliance.
  • Ensure Arrears management below 5% of Branch Portfolio
  • Ensure Dormancy management below 5% of Branch Portfolio
  • Ensure Excess Management below 10% of Branch portfolio


Education Level

  • Degree holder from a recognized University (min – 2nd class upper or equivalent).


  • A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the account opening environment, policies and procedures.
  • Knowledge of the Code of Banking Practice.
  • Understanding of service and Managing Local Market sales initiatives.
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