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Customer Service Associate at TheJitu.com
Job Description
Key Responsibilities:
As a Customer Service Associate, your mission will be to provide value to clients in a collaborative team environment. You will play a key role in customer interaction, troubleshooting, and ensuring smooth project execution. Specific responsibilities include:
Assisting with collecting customer requests and data
Attending customer phone calls and handling application requests
Responding to user emails, web support requests, and escalating to technical engineers as necessary
Conducting basic troubleshooting using questionnaires to determine the level of support needed
Creating and managing support tickets for Level 1 support issues
Providing product information to clients
Working directly with clients and the Project Lead to ensure deliverables are within scope and budget
Making recommendations for new processes and procedures to improve efficiency
Analyzing and documenting training materials for new hires
Key Competencies / Skills:
Proven experience in customer service and relationship building
Ability to analyze and interpret data with attention to detail
Eagerness to learn new technologies and apply them effectively
Proficiency in both written and verbal English for communication with internal and external clients
Dynamic, emotionally intelligent, and capable of prioritizing and organizing work effectively
Strong planning and organizational skills
Required Qualifications & Experience:
Bachelor’s degree in IT or a business-related
Proficiency in Microsoft Office Suite products (Word, Excel)
Ability to develop project plans and deliverables on time
Applicable IT skills, including troubleshooting and support ticket management