Senior Officer, System Administration at SBM Bank

Job Description

JOB SUMMARY:

To provide professional ICT support and administration that would ensure stable operations of the bank’s IT Systems through best practices and the appropriate collaboration with technical, business and third party organizations.

KEY RESPONSIBILITIES:

To ensure all bank systems availability to all users and ensure maximum usage and output of software to facilitate all and any of the Banks Operations
Put security measures in place to protect bank systems
Ensure effective enterprise data backup management
Install and configure Software and Hardware.
Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
Install, configure and upgrade Banking application and System environments whenever required
Work with the information security office to ensure system compliance
Constantly check on the global threats to the computer Systems and put preventive measures against any threat
Participate in the design, setup, implementation and testing business continuity and disaster recovery installations within the bank.
Adhere to the bank’s IT security policies, standards and procedures
Test backup and fallback procedures for all Business Systems
Keep an inventory of accurate and up to date Server Assets and Systems
Install,support and administer servers, printers and the PC Networks.
Attend to all ICT Helpdesk requests
Report and log all Risk events and service exceptions
Regular review of GAB users and server user profiles for all systems
Ensure all changes are done in an approved manner
Explore new technologies and trend related to computer systems
Manage Service Level Agreements for both internal and external customers and suppliers
Manage and Maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues
Provide training to the users whenever applicable
Quickly resolve any system failures and troubleshoots issues and outages.
Upgrade systems with new releases and models.
Data center maintenance, i.e., AC, UPS, Power, Access, Fire suppression, alarms, Cleaning etc.
Set up accounts, databases, servers and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices.
Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services.
Investigates, plans, implements, tests, and debugging, patching and upgrading base operating systems software & firmware.
Monitor & report performance of replication services between DC and DR sites. DR maintenance. Manage the configuration and operation of DC and DR servers.
Analysis and assessment of business needs and requirements versus system support
Support system upgrades and apply fixes/patches related to infra unit.
Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives.
Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
Perform change management risk reviews and post implementation reviews for all change requests.

KEY RELATIONSHIPS:

Direct Reports to this Position

None.
Customers of this Position

All Departments in the Bank.
Education, Knowledge, skills and Experience required for this Role

Bachelor’s degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantage
Preferred Certifications required for this role:
Microsoft Certified Solutions Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
Red Hat Certified System Administrator (RHCSA)
Red Hat Certified Engineer (RHCE)
VMware Certified Professional 6 & above – Data Center Virtualization
A minimum of 5 years of proven experience as a System Administrator or similar role
Experience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch management
Knowledge of system security and data backup/recovery
Experience with various operating systems and platforms
Experience with various storage (SAN) platforms
Resourcefulness and problem-solving aptitude
Proven experience as a System Administrator or similar role
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Familiarity with various operating systems and platforms
VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization.
Strong troubleshooting skills and change management skills.
Issue management and problem resolution skills.

Competencies required for this Role

Key:

In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux and AIX Operating Systems
Awareness and understanding of business requirements of IT.
Willingness to keep up to date with developments in new technology.
Commitment to continuing professional development (CPD).

Interpersonal:

Goal focused and able to spot business opportunities
Builds networks and maintains strong relationships
Able to manage and influence others to achieve results
Has passion and drive to achieve results under difficult circumstances
Pleasant and able to relate well in diverse social setups and teams
Upholds high standard of Professionalism, integrity and respect for others

Management and leadership ability:

Capacity to influence decisions at various levels
Communicates effectively
Ability to prioritize and manage several open cases concurrently
Ability to be self-drive