Senior Manager Growth- Government, Social Enterprises & Corporates at KCB Bank Kenya

Job Description

KEY RESPONSIBILITIES:

Develop multi-level and multi-functional relationships with Government (Central and County) and Regulatory bodies to drive adoption of the bank’s digital platform for payments and disbursements

Engage, onboard, develop and provide custom made solutions for target partners and their value chains so as to drive for C2B, B2C, B2B payments/collections on the bank’s digital platforms by closely coordinating the teams – corporate, retail & DFS.

Manage all tendering, contract negotiations including commercials and execution of the same
Work with the internal stakeholder teams on deployment and commercialization of aligned products/services.

Support product development teams internally and externally to proactively build new use cases or new joint ventures for onboarded customers and their value chains to ensure better customer & user experience

Ensure compliance with signed-off Service Level Agreements (SLAs) to achieve acceptable NPS and CES as per set targets

Ensure compliance with all DFS policies and processes in the execution of all tasks by self and team
Coach, develop and manage the team under him/her to deliver on the units set targets for the mandate outlined for digital growth delivery for government, corporates , social enterprises and partneships

Deliver the unit’s revenue, deposits, recruitment, NPS and CES targets

MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Bachelor’s Degree from a recognized university
Master’s Degree from a recognized university

Experience
Total Minimum Cumulative No of Years’ Experience Required: 8

Detail Minimum No. of Years Need Type[5]
Relationship Management at Senior Level in Key Accounts
Management / Enterprise Business Sales/Government Sales/B2B
Sales or Business Development in FMCG, Telcos or IT firms 6 ES
Team Management 4 ES
Stakeholder management within and without the organization to drive
the agenda of both the customer and that of the organization 6 ES