FreshJobs
Sales Administrator at Space and Style Ltd
Job Description
Key Responsibilities:
Order Processing: Manage and process sales orders, ensuring accuracy and timely fulfillment.
Customer Support: Respond to customer inquiries via phone and email, providing excellent service and resolving issues promptly.
Data Entry & Record Keeping: Maintain up-to-date customer and sales data in the CRM system, ensuring all information is accurate and accessible.
Sales Reporting: Assist in the preparation of regular sales reports, tracking sales performance and providing insights to the sales team and management.
Sales Team Support: Provide administrative assistance to the sales team, including scheduling meetings, preparing sales documents, and handling correspondence.
Inventory Management: Coordinate with the logistics or warehouse team to ensure inventory levels are sufficient to meet customer demands.
Contract & Quote Management: Prepare quotes, contracts, and invoices in coordination with the sales team, ensuring compliance with company pricing policies.
Database Management: Update and maintain accurate customer and lead databases.
Assist with Marketing Campaigns: Provide administrative support for sales-driven marketing activities, including organizing promotional materials and events.
Continuous Improvement: Contribute to process improvements and help streamline sales administration processes.
Required Qualifications:
Education: Diploma or degree in Business Administration, Marketing, Customer Service, or a related field.
Proven experience in sales administration or a similar administrative role.
Strong proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems.
Excellent written and verbal communication skills.
Strong organizational and time-management skills with the ability to multitask.
Attention to detail and problem-solving abilities.
Ability to work independently as well as part of a team.
Knowledge of the industry and sales processes is a plus.
Experience with data entry and managing databases.
Ability to maintain a high level of confidentiality.
Strong customer service skills.
Familiarity with invoicing and order processing systems.