Relationship Supervisor – Cash (North Eastern) at Equity Bank Kenya

Job Description

The role is responsible for:

Providing leadership to Branch Cash Management team by ensuring 100% compliance on quality assurance, adherence to the bank’s policies and procedures.
Championing process improvement initiatives for branch cash management to ensure a smooth and efficient cash service.
Responsible for the branch’s cash, keys and/or other valuables in safe custody and being accountable for them.

Key Responsibilities

Provide support by mentoring, coaching, training, and ensuring high standards of performance and quality assurance in branch cash management.
Overseeing daily transactions and performing cash reconciliations.
Ensuring that the cash team is adhering to accounting principles, safety procedures, and customer service standards.
Maintaining a positive work environment, and rating performance of the team
Checking cash in the Branch’s vault, ATMs, Intra-day safe and balancing cash register.
Supervising Cashier’s daily transactions and maintaining a report weekly and monthly.
Ensuring till discrepancies are dealt with promptly and effectively as per the bank’s procedures.
Ensure optimal staffing levels within branch cash management.
Cross-selling bank’s products
Driving digitization
Any other duties that may be assigned from time to time

Qualifications

Qualifications, Experience

Bachelor’s degree from a recognized university.
Minimum 5 years working experience in Banking operations, including as a serving cashier.
Experience in Back Office, clearing and/or account opening processes.
Computer proficiency, including strong keyboard skills.
Satisfactory productivity performance

Key Competencies & Skills

Ready to comply and live up to and in accordance with EBKL’s core values.
Thorough knowledge of EBKL’s policies and procedures
Good knowledge of AML, KYC (Know Your Customer) policy and CBK prudential guidelines
Knowledge of EBKL’s customer segments, products and services and alternative service channels
Knowledge of operational risks and their mitigation
Attention to details and ability to process transactions accurately i.e., getting it right first time.
Team player with excellent interpersonal skills, attentiveness, tact, and diplomacy in dealing with both customers and colleagues.
Confident and courageous personality
Excellent customer service skills
Demonstrated high resilience levels
Effective communication skills, both verbal and written
Critical thinking and demonstrable analytical, organizational, and problem-solving skills.