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Relationship Officer- Deposit Mobilization at Umba
Job Description
To mobilize deposits in line with the bank’s liabilities growth strategy by acquiring and maintaining customer relationships, targeting retail and institutional clients, and ensuring high levels of client satisfaction, loyalty, and retention.
Responsibilities
Deposit Mobilization
Proactively identify and acquire new deposit clients to achieve the monthly target in new deposits.
Promote long-term deposit products to ensure stability in the bank’s funding base.
Cross-sell relevant bank products to existing and potential deposit clients.
Client Relationship Management
Build and manage a portfolio of deposit clients, ensuring regular engagement, satisfaction, and retention.
Monitor client accounts to ensure activity and escalate dormant or at-risk relationships.
Respond promptly to client inquiries and complaints, ensuring timely resolution and communication.
Portfolio Reporting and Performance Tracking
Maintain updated records of all leads, prospects, and clients using CRM tools or internal systems.
Provide timely and accurate reports to the Relationship Manager on pipeline performance, client feedback, and deposit trends.
Track achievement of personal and team targets and proactively initiate corrective actions where needed.
Market Intelligence
Gather and report feedback from clients and market trends affecting deposit mobilization.
Monitor competitor activities and provide insights for strategic response.
Compliance and Operational Excellence
Ensure adherence to all regulatory and internal compliance requirements, including KYC, AML, and documentation protocols.
Liaise with internal teams to ensure proper account setup and smooth onboarding
Qualifications & Experience
Bachelor’s degree in Business, Finance, Marketing, or a related field.
At least 2 years’ experience in sales, relationship management, or deposit mobilization in the banking or financial services sector.
Demonstrated success in meeting financial or sales targets.
