Provident Fund Officer at Kenya Airways

Job Description

Brief Description

Promote a professional high quality frontline customer centric service by resolving member queries and member issues raised

Detailed Description

Implement member relations strategies and policies to enhance member loyalty and best member practices
Attend to member complaints, expedite corrections, and follow up to ensure resolution.
Maintain proper partner relations by managing member records and directory of members ’contact details, handle member accounts and provide guidance on enhancing member relationships
Formulate programs for retaining member loyalty by establishing rapport with members
Plan and develop member focused programs to create a stronger service culture.
Supervise the resolution of member concerns and facilitating delivery of service to members
Undertake member surveys, follow up customer feedback to enhance member satisfaction
Financial management roles and responsibilities
Review and verify invoices and related documents for completeness and accuracy;
Prepare payment vouchers in respect of all payments and post transactions to journals, ledgers and other records for management reporting;
Maintain an up to date filing system for payment for ease of retrieval and reference;
Respond to Service Provider and staff inquiries on payments;
Handle member queries
Maintaining controls on spending to ensure budgetary limits are not exceeded
Liaising with Internal and External auditors and responding to queries, observations and recommendations
Providing operational financial support and guidance to the Finance and Investment Manager on budgeting and financial performance
Comply with tax filing requirements by studying regulations;
Ensure proper and accurate processing of payments as per approved policies and procedures for the Scheme
Ensure all bank reconciliations are prepared on monthly basis;
Ensure safe custody of accountable documents and information.
Perform any other duties as may be assigned from time to time.

Job Requirements

Bachelors ’degree in Commerce, Business Administration, or any other business-related field
CPA Part 2
A minimum of Three (3) years’ experience in pension industry setting
Excellent communication and interpersonal skills
Demonstrable ability to multitask.
Good knowledge of MS Office