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Manager – Deputy Head of Claims (Pension and Individual Life) at Kenindia Assurance Company Limited
Job Description
Main Purpose of the Job – (Job Summary)
Developing and managing the Pension and Individual Life claims processes to achieve customer satisfaction in line with the company strategy.
Main Responsibilities
Ensure implementation of the Life department claims strategy, policies, processes and procedures to support the achievement of the overall business objectives.
Support the full implementation of online claims settlement.
Implement Document Management system to ensure paperless process.
Do proper vetting and verification of claims documents and processes.
Ensure correct computations of all claims and commissions and rewards.
Support the mentoring claims team members.
Ensuring proper reports are prepared and filed for decision making purpose.
Following on outstanding claims and initiating settlement mechanism process.
Offering advice to the department on claims decision making process.
Ensuring that the business strategy and company policies in relation to pension and individual life claims comply with all regulatory provisions and statutory requirements and the same is understood by the life staff handling claims.
Coordination of work in the life department claims sections.
Identifying, implementing and benchmarking best practices in claims management.
Support an efficient customer service to both internal and external client by providing required services.
Implementing change initiatives to achieve desired business plans and culture.
Any other duties assigned
Job Specifications
Academic Qualifications
Bachelors Degree In Business or any other related field
Professional Qualifications
ACII/AIIK OR
CPA
Relevant Experience
At least 5. years of relevant experience