Key Functions Support Manager at Equity Bank Kenya

Job Description

In line with enhancing career progression of staff and to support business growth, we seek to recruit qualified, experienced, self-driven, highly motivated and passionate candidate to fill the position outlined below within the Credit – Debt Recovery unit.

Job Purpose:

Key Functions Support Manager is responsible for the administrative roles at Debt Recovery Unit to ensure smooth running of all activities. He/she will also support the business through supervisory of the collection activities.

Key Responsibilities:

Files review ensuring that the concerned portfolio owners are updating the files in a timely manner as well as ensuring that the collection system is updated accordingly.

Supporting the business to achieve its goals and objectives by using effective, credit practices to achieve strategic objectives.

Review all cases presented for full and final settlement to the relevant approval authorities.

Ensure Compliance to various regulatory bodies.

Liaising with internal/external auditors, other operational risk/compliance managers and regulators where appropriate and ensure compliance with the group policies and other operating procedures.

Ensure timely Statutory returns specifically to CBK through credit administration department.

Ensure fair distribution of work to the service providers is achieved.

Management of external service providers and legal partners assisting in recoveries.

Training and mentoring staff at DRU.

Any other duty as assigned by the Head of DRU

Qualifications

Qualifications and Experience

University degree or equivalent

Professional certificate on credit management

Technology savvy: – Able to employ the use of latest communication channels.

with a minimum of 5 years’ experience in Credit Department, three (3) of which should be at supervisory level.

Key Skills and Competencies:

Patience and listening skills.

Active listener

Able to handle impatient debtors

Resilient and persistent.

Ability to deal with hostile responses from debtors.

Assertive and Confidence.

Ability to communicate firmly to debtors on their expectations.

Conflict resolutions.

Ability to handle disputes amicably.

Ability to offer counsel to debtors where necessary.

Adaptability

Ability to adjust to approaches based on debtors’ situations.

Self-control and emotional intelligence.

Ability to manage emotions, no matter how difficult a situation is.

Negotiation Skills.

Ability to find a middle ground while negotiating with debtor

Create a win-win situation as the preferred ground.

Good communication skills

Must be very clear and understood during negotiations

Creativity.

Ability to give other options to close cases without hurting customers.

Technical skills

Compliance with legal regulations.

Knowledge of land laws particularly on issuance of legal notices and public sale of collaterals as guided by the law.

Knowledge of consumer protection rights in relation to loan recoveries.

Time management.

Knowledge of the time bounds for the various notices for sale

Attention to detail

Ability to detect errors that lead legal technicalities

Ability to detect errors that can lead to noncompliance.

Ability to review work done by the team for compliance and audit.

Analytical skills

Data analysis for report generations and projections.

Ability to analyze the market for advice to the head of DRU and business.