FreshJobs

Global Concierge at And Beyond

January 21, 2025
Urgent
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description

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A personal, bespoke global ‘access platform’ for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling with &Beyond in Africa and provide information, assist with travel support during travel with &Beyond.

The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.

KEY OUTPUTS:

Upholding the values of &Beyond … Care of the people, Care of land and Care of the wildlife
Calm and professional communication skills in order to service travel partners, direct and indirect guests
Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
Proactive selling of the &Beyond Africa products and services ensuring the best suitable safari
Meets people and responds to a variety of situations with poise, patience, and discretion
Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
Have a strong knowledge of &Beyond and the regions and territories it operates
An independent, curious and “can do it” nature
ADDITIONAL DUTIES:

Attend and participate in continuing educational programs and training webinars
Support and Assist other departments and offices during leave cycles

QUALIFICATION REQUIRED:

High School Qualification, 3 year University/College Qualification advantageous
4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience