Front Desk Agent at Accor

Job Description

Welcome and check-in guests, assigning rooms and issuing key cards
Process check-outs, including resolving any late or disputed charges
Handle various payment types, including cash, checks, credit cards, and room charges
Respond promptly and efficiently to guest inquiries, requests, and concerns
Maintain accurate records of daily transactions and cash handling
Collaborate with other departments to ensure seamless guest experiences
Promote and upsell hotel services and amenities
Assist with reservations and booking modifications as needed
Ensure the front desk area is clean, organized, and well-stocked
Adhere to all company policies, procedures, and service standards
Participate in team meetings and training sessions to enhance skills and knowledge

Qualifications

Diploma or Bacherlor’s Degree in Hospitality required
1-3 years experience in a similar role in hospitality or customer service
Strong interpersonal and problem-solving abilities
Excellent customer service skills with a friendly and professional demeanor
Ability to multitask and remain calm in a fast-paced environment
Detail-oriented with strong organizational skills
Basic math skills for handling financial transactions
Proficiency in MS Office suite
Knowledge of Opera or similar hotel management software is a plus
Flexibility to work various shifts, including weekends and holidays
Strong team player with a positive attitude