Field Engineer at West Indian Ocean Cable Company (WIOCC)

Job Description

Job Objective

Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.

Key Duties & Responsibilities

24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
Proactive monitoring of equipment & facilities
Network installation, testing & commissioning, bringing into service, integration
Cross connects, jumping, patching copper and fibre
Maintain records, inventory and spares
Receive equipment, bench test, storage and RMA return handling
Incident and problem resolution as directed by NOC / TAC / NMC / GCC
Work with and assist to manage contractors and vendors
Assist service managers as directed, including clients and supplier meetings
Assist with technical shareholder support / shareholder consultancy and sales support
Assist with network quality and performance management
Creation of ad hoc reports as needed
Assist other departments and projects as requested by the Programme Manager
Drive company vehicles as required, travel as required including to Africa, EU, UK
Assist Sales and local OADC team as required
Adhere to all company policies and procedures

Minimum Qualifications

A Diploma in Telecommunications
English proficiency for understanding, spoken and written communications
Technical certifications i.e. CCNA or equivalent field experience (desirable)
Valid full driver’s license

Experience & Skills

Good communications and soft skills, including ability to follow instructions
Must use systems effectively to record information accurately and concisely in a timely manner
Proficient computer skills, including Microsoft office suite (word, power point, outlook, and excel).
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers, splice machine

Attributes

Client focused
Integrity, honest with high ethical standards
Boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork
Good English language communicator
Ability to quickly learn from other team members and prepared to self-study
Punctual and reliable