External Communications Manager at Standard Chartered Bank Kenya

Job Description

Key Responsibilities

Strategy

Develop and implement the communications and content strategy in Kenya & Africa communications plan.
Provide key strategic communications advice to WRB/CIB head and WB/CIB business leaders in country
Maintain a tight control of all issues that have the potential to cause reputation damage to Standard Chartered WRB/CIB in country. Manage crises and pro-actively deal with threats to Standard Chartered’s reputation
Maintain excellent communications with the working press and editors/producers
Pro-actively pitch story ideas to the media that fit the WRB & CIB country and cluster strategic agenda
Write key message documents and maintain key data points that back up the strategic business plan
Formulate and implement external communications plan, which is aligned with the business agenda
Ensure compliance with the SCB media policy
Business

Identify external profiling opportunities – including to originate and develop op-eds, points-of-view, and story ideas to be pitched to the media (local & international media, and trades).
Lead the content development that will support the business profiling and engagement with clients.
Support businesses in awards submissions.
Identify and maximise speaking opportunities for the CEO for Kenya & Africa, as well as WRB & CIB business heads, with a focus on strategy, business capabilities and achievements, thought leadership and management.
Processes

Drive utilisation / exploit new technologies / channels to enhance communication.
Work with teams across Group CABM, Cluster CABM, Marketing, and key stakeholders to ensure coordinated approach to communications, as well as consistency in delivery quality outcomes.
Ensure compliance with the Bank’s communications policy in-country
Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders

Internal

Country level:
CABM Head, Kenya & Africa
CEO, Kenya & Africa
CFO, Kenya & Africa
Kenya Country Management Team (CMT)
Kenya Business Heads, with a focus on the Wealth Retail Banking & Corporate & Institutional Banking (CIB) businesses
Key business (CIB & WRB) and functional leads including HR, Finance, Legal, Compliance, Risk, and Corporate Real Estate Services
Group level

CABM teams in Group , Africa, UAE, Middle East & Pakistan
Group CIB & WRB marketing teams
Group CIB & WRB Comms and Group Media
Group Sustainability and Corporate Comms, including Content & Campaigns, Reputation & Issues Management
Group Internal Comms and Functions Comms
External

Agencies (creative, writers, social media etc)
Other vendors

Skills and Experience

Content development (Thought Leadership)
Media Relations
Stakeholder Management
Critical Thinking
Manage Ambiguity
Qualifications

EDUCATION – At least a Bachelor’s degree in a communication or business-related discipline
LANGUAGES – Excellent spoken and written command of English

Functional Knowledge & Experience

At least 2-5 years in an external communications role in country – preferably in corporate and consumer banking environment
Experience in driving communications strategies and/or in journalism
Excellent working knowledge of the media including deadlines, interests, agendas, etc. A background in journalism is preferable but not essential
Excellent relationships with the media at all levels