Deployment and Support Specialist at CloudHop.it

Job Description

The Deployment and Support Specialist is responsible for delivering high-quality technical deployment and support services that align with CloudHop’s commitment to excellence. This role requires a solutions-driven individual with a strong technical background, the ability to manage deployments across various environments, and a passion for providing stellar customer and end-user experiences. The ideal candidate is agile, analytical, and proactive, with a proven ability to troubleshoot, document, and deliver effective technical solutions while maintaining the highest standards of professionalism and integrity.

Key Responsibilities

Deployment Execution

Collaborate with project managers, OEMs, and technical teams to plan and deliver deployment activities across various environments.
Configure systems and solutions based on best practices, defined architecture, and customer requirements.
Conduct end-to-end testing and validation of deployed solutions to ensure successful implementation.
Maintain comprehensive documentation for all deployments, including architecture diagrams, configuration settings, and rollout plans.

Technical Support & Issue Resolution

Serve as the first and second-line technical support for end-users and clients through helpdesk systems.
Identify, troubleshoot, and resolve incidents and technical issues promptly.
Escalate unresolved or complex issues to senior engineers or vendors while maintaining ownership of communication with stakeholders.
Analyze recurring issues and contribute to root cause analysis and long-term resolutions.

Training & Enablement

Develop clear and user-friendly training materials, technical documentation, and FAQs to empower both internal and external users.
Conduct onboarding sessions and knowledge-transfer workshops on deployed technologies and solutions.
Work closely with clients and internal teams to ensure understanding and adoption of implemented systems.

Pre-Sales & Proposal Support

Collaborate with sales and solution architects to provide accurate technical scoping and deployment input for client proposals.
Contribute to solution presentations by offering insights into deployment strategies and timelines.
Participate in pre-sales calls where necessary to support the technical positioning of CloudHop’s offerings.

Solution Design & Recommendations

Assist in designing scalable and secure technical architectures aligned with client needs.
Provide input on technical feasibility, integration planning, and deployment methods.
Recommend tools and processes that enhance system efficiency, supportability, and client satisfaction.

Qualifications & Experience

Bachelor’s Degree in Computer Science, Information Technology, or related field.
Professional IT certifications required (Microsoft 365, Azure, Power Platform, etc.).
3+ years of hands-on experience in deployment, support, or IT systems administration.
Expertise in hybrid environments, Microsoft 365 services, and server infrastructure.
Proficiency in Windows Server, Active Directory, DNS, Exchange, and Microsoft Office Suite.
Strong troubleshooting experience with legacy and modern Microsoft Office applications (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, etc.).
Familiarity with solution architecture and technical proposal writing.
Excellent written and verbal communication skills.
High level of accountability, critical thinking, and customer-centric problem-solving.
Passionate about delivering value and driving positive outcomes for clients.