Data Analyst and Operations Associate at Fanisi HR Solutions

Job Description

The individual will be responsible for collecting, processing, analyzing, and interpreting data to help in decision-making and to improve business processes and strategies. They will also assist the Operations Lead in ensuring the smooth day-to-day running of the business. They will manage tasks related to operational analysis, data organization, vendor coordination and scheduling. The ideal candidate is a proactive self-starter with strong Excel modelling skills and the ability to identify and implement business improvements. This fast-paced position requires excellent multitasking abilities, high attention to detail, and strong collaboration across departments.

Key Responsibilities/Tasks:

Data Collection, Organization & Dashboard Creation

Organize and streamline the myriad of data across the business.
Develop user-friendly dashboards for each department to facilitate data-driven decision-making.
Train department teams on using these dashboards to extract insights and track performance.

Data Analysis & Reporting

Analyze operational data, such as room booking rates, event attendance, and departmental performance metrics.
Provide actionable reports and recommendations based on data analysis to support departmental goals and improvements.

SWOT Analysis & Research

Conduct research and perform SWOT analysis for new or existing business ventures.
Write up detailed reports based on findings to guide strategic decision-making for business expansion and innovation.

Collaborative Decision-Making Support

Work closely with the Operations Lead and department heads to identify key questions and data points that should be monitored.
Prompt strategic discussions to ensure that the business is making informed decisions and moving forward effectively.

Change Tracking

Track and document changes and updates within the business environment, ensuring that critical metrics and objectives are being met.

ERP & Tech Support

Collaborate with the tech department to capture and document business requirements for implementing ZOHO ERP.
Support the migration and integration of operational data into the ERP system.

Documentation Management

Ensure all critical business documentation, including licenses and compliance records, are up-to-date and accurately recorded in the CRM system.
Attend key business meetings, capture detailed notes, and collaborate with the Operations Lead to discern action items and best courses of action.
Vendor Management & Clerical Tasks
Coordinate with vendors including global vendors, manage appointments, and ensure smooth interactions with external partners.
Handle clerical duties such as scheduling, answering calls, and managing business correspondence.
Develop and implement SOPs

Key Qualifications:

Bachelor’s degree in Finance, Business, Data Science, Information Systems, or a related field.
Proven experience in data analysis, dashboard creation, and data visualization (e.g., using tools like Tableau, Power BI,MYSQL, Excel or similar).
Familiarity with CRM systems (preferably ZOHO) and experience supporting ERP system implementations.
Strong analytical skills with the ability to interpret complex data and present it in an understandable manner.
Excellent organizational skills, with a keen attention to detail.
Ability to collaborate effectively across departments and manage multiple projects simultaneously.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other data management tools.

Preferred Skills:

Experience in business strategy and conducting SWOT analyses.
Strong communication skills for presenting data and reports to non-technical teams.
Knowledge of business operations and process optimization.
Self-driven and self strater
Attentive to detail
Comfortable working with vendors and managing administrative tasks.
Experience working in a tech-driven or multi-departmental organization.
A go-getter with a proactive approach to improving operations.