Customer Service Officer at Ideon Limited

Job Description

The Customer Service Officer will be responsible for addressing customer inquiries, resolving complaints, processing orders, and providing information about products and services.

Duties & Responsibilities

Enquiries and complaints resolution.
Manage large amounts of incoming calls.
Generate sales lead.
Customer Interaction & Support: Respond to customer inquiries via phone, email, chat, or in person.
Problem Resolution: Address customer complaints and provide solutions or escalate issues as needed.
Product/Service Knowledge: Maintain deep knowledge of company offerings to assist customers effectively.
Order Processing: Handle order placements, tracking, and returns.
Documentation & Reporting: Maintain accurate records of customer interactions and feedback.
Collaboration: Work with internal teams (sales, operations, and technical support) to resolve customer concerns.
Customer Retention & Relationship Building: Foster strong relationships to enhance customer loyalty.
Compliance & Policies: Ensure adherence to company policies and industry regulations.

Skills & Experience

High school diploma or equivalent
A Bachelors Degree in Business Administration, Communications, or related field.
3 years of experience in customer service, call centers, or support roles.
Communication Skills: Strong verbal and written communication.
Problem-Solving Abilities: Ability to handle complaints and find solutions.
Customer Service Orientation: Patience, empathy, and professionalism.
Technical Proficiency: Basic knowledge of CRM software, MS Office, and chat/email systems.
Multitasking & Time Management: Ability to handle multiple queries efficiently.
Conflict Resolution: Ability to de-escalate difficult situations.
Attention to Detail: Accuracy in logging customer interactions and resolving issues.