Credit Operations Team Leader at Numida Technologies (K) Limited

Job Description

The Role:

The Credit Operations Team Leader coordinates and manages a team of Credit Relationship Officers through rapid growth and continuous change. This role is reserved for someone who is highly energetic, self-motivated, able to work independently, and willing to go the extra mile to achieve their team targets.
Your Responsibilities:

Performance management

Ensure that the growing team, consisting of 10-20 CROs, is adequately performing against targets.
Train and develop new hires & direct reports, including weekly one-on-one sessions and collective team training.
Implement performance management processes aligned with company efforts
Monitor key metrics on a daily, weekly, and monthly basis to ensure the team is on track and the portfolio is in good standing.
Work with the team to ensure new clients and referral targets are being hit or exceeded
Proactively analyze and evaluate portions of the portfolio that need additional attention.
Quality assurance of portfolio & credit decision-making

Help develop credit policies document and drive policy improvements
Ensure the team is following the credit policies and procedures across all levels, including proper risk management and loan monitoring by advising and overseeing the team
Maintain oversight of dismissed customers and ensure dismissals are warranted
Execute final review and disbursement of loans.
Cross functional support

Collaborate with the Product team and participating in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
Support company initiatives towards implementing our strategy, improving our culture and maintaining a positive work environment
Lead team initiatives as requested by management.
Operational leadership

Equipping the team with the appropriate tools to enable maximum productivity
Supporting the Kenya project leads on key operation decisions such as opening up new geographies, setting up Numida’s Kenya office, measuring overall pilot success to decide next steps, etc.
Skills & Qualifications:

5+ years of experience in a credit officer or related role
This role is reserved for someone who has prior experience in credit and leading teams in rapid growth
Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
Experience and strong track record as people manager
Proficient in computer – you are experienced with desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
Thorough understanding of credit risk management
Exceptional organizational skills and attention to detail
Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the individual and Team needs.
Who You Are:

A believer that small business growth pan-Africa will drive community development and wide-scale poverty reduction
A team builder that can coach, train and inspire individuals to achieve exceptional performance in rapid growth efforts.
You are able to improve processes and identify solutions towards efficiency and scale; thinking of where to focus efforts to surpass goals
You push boundaries and strive for top results. We are ambitious and believe you should be too.
You believe that markets are made to be disrupted.
You’re a self-starter who is excited about working in a fast-paced and start-up environment.
You act with humility, know how to listen and make yourself accessible to those you work with.
You believe learning is constant and you inculcate a learning culture in those you work with.