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Channels Support Specialist- ATM at Equity Bank Kenya

December 19, 2024
Urgent
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description

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JOB PURPOSE

To maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)

KEY RESPONSIBILITIES

Ensure 24/7 availability of Authorization system and any other systems as required by users
Root Cause Analysis of incidents
Provide second level support for issues raised by system users
System administration for a healthy platform to service customer requests
Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
Performing systems upgrades, updates when they are due and collaboration of vendors
Support improvement and delivery of new Card products/services
BCP for Card systems
Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
Management of system resources, application tuning/optimization and performance monitoring
Payments Card Systems (PCI) Issuing/Acquiring management and user support on ATMs & business applications.
Knowledge of Operational risk management i.e. AML and KYC principles.
Agency Banking systems support
Vendor negotiation and contract management
Project management
Adherence to Change management and governance frameworks
Support improvement and delivery of new products/services
Integration of E-commerce solutions/platforms
Support of the EOD processing
Review project status, action pending tasks and provide update to stakeholders

Qualifications

Bachelorโ€™s Degree IT/Computer Science
Minimum 4 years of experience
Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
Systems administration with at least 3 yearsโ€™ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
Systems administration with at least 3 yearsโ€™ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)