Casual -ICT Assistant at Micro Enterprises Support Programme Trust (MESPT)

Job Description

Key Responsibilities

Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
Administers and manages user accounts including remote and mobile device users.
Resolves system administration and support requests raised on the helpdesk.
Collaborating and supporting various programmes in their digitization projects.
Travelling to remote locations for systems and staff support.
Working with other IT team members on various tasks and projects.
Training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
Maintain a high level of internal and external customer satisfaction and product quality.
Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
Provide solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to vendors.
Performs system installations, systems upgrades, systems migration and rollout of new software patches and updates.
Administration of IP Telephony /Phone system admi

Qualifications/Other Requirements

Degree/Diploma in Information Technolgy or related field