Business Service Team (BST) Supervisor at APA Life Assurance Company Ltd

Job Description

KEY PRIMARY RESPONSIBILITIES

Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;
Identifying and referring insurance risks that require reinsurance arrangements;
Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
Addressing reconciliation issues in liaison with the finance department and following on claims
Responding to internal and external audit queries and implementation of recommendations;
Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;
Complying with statutory, regulatory and internal control processes at the business units;
Responsible for timely renewal invitations, processing of payments and confirmation done by the team as per the SLA;
Maintaining accurate records and up to date record on follow up of medical requisitions, premiums, PIN numbers and renewal confirmations as per the set timelines;
Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
Developing departmental budget and business plans to achieve the set company targets;
Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
Participating in company CSR and brand building activities in liaison with other departments;
Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in management meetings, projects and committees as assigned.
GENERIC DUTIES

Develop departmental budget and business plans to achieve the set company targets;
Entrench performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
Participate in company CSR and brand building activities in liaison with other departments;
Train, coach and mentor staff in order to improve performance and cohesion within the department;
Implement interdepartmental SLA in liaison with other departmental heads; and
Participate in management meeting, projects and committees as assigned
ACADEMIC QUALIFICATIONS

Bachelor’s degree in Actuarial Science or an equivalent.
JOB SKILLS AND REQUIREMENTS

Leadership skills
Teamwork skills
Interpersonal and Communication skills
Analytical skills
PROFESSIONAL QUALIFICATIONS

ACII/Diploma in Insurance
EXPERIENCE

At least 6 years relevant experience