Applications Support Manager at KCB Bank Kenya

Job Description

Key Responsibilities:

Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.
Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems.
Implement system changes through automation, process change, management solutions and training.
Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation
The Person

For the above position, the successful applicant should have the following:

Bachelor’s degree in computer science or information technology or information systems or related field is required
Master’s degree in management / IT will be an added advantage
Professional Qualifications such as MCP/MCSA/MCSE/MCITP/ITIL, LINUX/UNIX Administration, Database Management will be an added advantage.
4 Years Total Minimum Experience is Required

Essential Experience to have:

4 Years Operational characteristics of a variety of computer platforms and operating systems
4 Years Operational characteristics, services and activities of an information systems and analysis program
4 Years Principles and practices of application software installation and support
3 Years Basic budgeting, contracting, purchasing practices, policies and procedures
3 Years Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems
3 Years Principles of supervision and training
3 Years Principles and procedures of quality assurance and security related to complex, large computer systems and applications
3 Years Principles and practices of application development and troubleshooting
3 Years Effective analysis, communication, presentation and customer relationship skills

Desired Experience to have:

2 Years Principles and practices of project management and administration
2 Years Knowledge of relevant industry (banking) practice
2 Years Principles of contract negotiation and administration