Analyst, Complaints Management, Internal Alignment, Adherence and MIS at Standard Bank Group

Job Description

To monitor and analyse internal alignment and adherence to the complaints management minimum standards, frameworks and rules implemented across CHNW SA and its value chain.

Qualifications

Type of Qualification: First Degree
Field of Study: Banking
Experience Required
Client Coverage

Personal and Private Banking

1-2 years
Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting.
3-4 years
Experience of working in either a Branch or Private Banking environment with knowledge of its associated products, processes and systems.
Additional Information

Behavioural Competencies:

Articulating Information
Convincing People
Directing People
Embracing Change
Generating Ideas

Technical Competencies:

Call Reporting
Compliance
Customer Reception and Channelling
Digital Analytics and Reporting
Product and Services Knowledge