Administrative Assistant at Strathmore University

Job Description

Basic Job Summary

The job holder will be responsible for the administration of school programs and act as a link between the students, external parties, and school management. The role also includes supporting the Exam Coordinator to ensure smooth administration and processing of school exams.

Duties & Responsibilities

Serve as the first point of contact for all external and internal inquiries by attending to visitors and responding to general program-related questions (e.g., fees, intakes).
Administer student satisfaction/course evaluation surveys every semester, summarize feedback, and share it with school management.
Assist in debt collection by generating a list of debtors from the Academic Management System (AMS) and following up with students in arrears.
Receive and direct correspondence from parents and students to relevant university officers, including special exam requests, academic leave, and program transfers.
Monitor class attendance and track absenteeism by collecting attendance lists from lecturers and forwarding absentee reports to administrators.
Ensure timely and efficient student registration and orientation by preparing orientation materials, registering students in AMS, and creating e-learning platforms for lecturers.
Book classrooms via the timetabling system and allocate venues for classes and meetings.
Facilitate the processing of lecturers’ claim forms by documenting and submitting them to the Faculty Administrator and then to the Finance Department.
Issue clearance forms and gowns to students during graduation ceremonies.
Minimum Academic Qualifications

A Bachelor’s degree in a relevant field.

Experience

At least 2 years of administrative experience in a university setup.
Key Competencies and Attributes

Strong communication and interpersonal (people) skills.
Excellent analytical abilities.
High attention to detail.
A dependable team player.
Proficient in Microsoft Office Suite (MS Suite).