FreshJobs

Tech Support Agent at Influx

February 13, 2025
Urgent
Apply Now
Deadline date:

Job Description

Loading

Weโ€™re looking for a tech-savvy person, with a proactive approach to troubleshooting and a strong commitment to customer service from Kenya to join our growing team!

Key Responsibilities

Provide first-level technical support to clients, responding to inquiries and issues in a timely and efficient manner.
Provide basic troubleshooting and device management, including setup and enrollment, and escalate complex issues to advanced support as needed
Monitor system dashboards for alerts and compliance issues.
Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated.
Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a priority.
Providing exceptional customer service (solving customer problems, answering customer questions confidently), and voice support through excellent English communication.
This role requires a blend of problem-solving skills, clear communication, and a dedication to delivering excellent customer service. To succeed, youโ€™ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers.

What weโ€™re looking for:

Education: Bachelor of Computer Science/Information Technology or similar
Adaptability
Teamwork
Agile frameworks
Interpersonal communication skills
WordPress Rest API
PHP, HTML, CSS, SQL Server, No SQL
Status tracking frameworks (Jira and Rally)
Practical knowledge of SQL and database concepts
Solid understanding of cybersecurity principles
Previous experience as a tech agent is a plus.

What we offer:

Work from home (WFH) arrangement.
A supportive, collaborative, and high-performance environment at work that supports a life outside work.
Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.