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Operations Manager at BRAC
Job Description
Procurement
Review, implement and manage end to end procurement processes to ensure all purchases are made in line BRAC procurement policies and guidelines.
Oversee the pre-qualification and onboarding of vendors, ensure due diligence, adherence to quality standards and cost effectiveness.
Maintain strong relationship with suppliers and vendors to negotiate contracts, manage performance and ensure service delivery is as per the agreed terms and conditions
Regularly review and update procurement processes, ensuring compliance with internal controls, policies, and industry best practices.
Conduct market research to identify new vendors and cost-effective products, and services in areas where BRAC does not have a prequalified list of vendors.
Provide training to regional office employees on the existing policies and procedures and continuously provide guidance to all employees to ensure compliance to policy and industry best practices.
Coordinate all Regional Office-related procurement plans and ensure efficient planning and periodic review of the procurement plans,
From time to time support event management and planning eg workshops including supporting travel management.
Asset Management
Review and implement asset management procedures to monitor, track and report on the lifecycle of all assets.
Review and implement inventory management procedures to monitor, track and report on office supplies and stationery
Coordinate regular audit of assets and ensure accurate asset tagging, documentation and inventory management is in place.
Manage asset disposal in accordance with organisational policy, donor regulations, and regulatory requirements.
Implement and maintain asset management systems to provide real-time asset tracking and reporting.
Safety and Security
In collaboration with the Safety and Security advisor, enforce comprehensive safety and security policies, including workplace safety, emergency preparedness, and response plans for the Africa Regional Office.
Conduct regular risk assessments and implement measures to mitigate identified risks to employees, visitors, organisation assets, and reputation.
Monitor compliance with safety regulations and ensure effective safeguarding of premises, staff and assets is maintained.
Coordinate, report, and manage safety incidents and follow–up actions by ensuring detailed records of incidents are monitored and closed.
IT Support
In close collaboration with IT support service providers, oversee IT infrastructure management including hardware, software, network and communication systems, to ensure reliability, security and efficiency.
Coordinate with IT support service provider and internal IT team in ensuring IT system upgrades, troubleshooting and maintenance of IT equipment is done.
In collaboration with the IT team, implement IT policies related to data security, access controls and back up of employee data is maintained.
Ensure IT equipment and tools for employees at the Africa Regional office is well maintained
Coordinate with the IT team to ensure that IT licenses for the Africa Regional Office users are renewed and properly functioning.
Office Management
Manage all office operations, including facility management, administrative support and Office supply management
Oversee maintenance and repairs to ensure the office environment is safe, clean and conducive to work in.
Provide oversight in coordination of meetings, conferences and events including bookings, equipment set up, catering and other arrangements
Implement cost effective measures for managing utilities, office supplies and other resources.
Act as primary point of contact for all operations related enquiries and issues from Head Office and Country Offices.
Ensure that cost allocation of all Operations expenses is allocated periodically to hosted entities in liaison with finance,
Periodically, engage all hosted entities to gather feedback on support areas.
Staff Supervision
Lead and manage the operations team, providing clear direction, guidance and performance expectations
Foster a positive work environment that encourages teamwork, collaboration and professional expectations
Conduct regular performance reviews, provide constructive feedback and support team members to build capacity and skills
Develop staffing plans for operations team, participate in hiring processes, onboarding of new employees and ensure adequate coverage while on leave
Promote OneBRAC culture and continuous improvement in operational processes
Safeguarding
Read, understand, practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.