Branch Manager at Stratostaff

Job Description

Undertake business development activities from lead generation to deals closure in line with set targets
Manage key accounts by maintaining and growing market share with new and existing clients
Assess local market conditions and identify current and prospective sales opportunities
Build and maintain clients and associates relationships as a combined effort with the operations team with effective inter-departmental procedural workflow participation thereby contributing towards quality service delivery.
Enhancing profitability by ensuring that there is financial viability through maintaining and /or increasing profit margins
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
Develop forecasts, financial objectives and business plans
Manage budget and allocate funds appropriately
Bring out the best of the branch’s personnel by providing training coaching and motivation
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly.
Follow up on clients in the CRM.
Adhere to high ethical standards and comply with all regulations/ applicable laws
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration.

Requirements

Bachelor’s degree in Business Administration, Management, or related field.
Minimum 5 years of experience, preferably in sales, operations, or client services.
Strong understanding of sales, financial management, and customer service.
Proficiency in CRM systems.

Key Competencies:

Leadership:

Proven ability to lead, motivate and manage a team efficiently
Business Acumen:

Strong understanding of business operations and financial management to drive growth

Client Relationship:

Management: Expertise in building and maintaining key client relationships.

Problem Solving:

Ability to quickly resolve issues while ensuring branch operation runs smoothly.