Branch Manager – Meru at APA Life Assurance Company Ltd

Job Description

KEY PRIMARY RESPONSIBILITIES

Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
Achieving departmental service standards in processing, approval and release of crucial documents within set Turn Around times;
Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
Collecting outstanding premium within the credit control policy;
Managing the implementation of internal and external audit recommendations within the agreed timelines;
Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
Supervising unit managers (APA Life and APA Insurance) from the region;
Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
Developing departmental budget and business plans to achieve the set company targets;
Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
Participating in company CSR and brand building activities in liaison with other departments;
Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in management meetings, projects and committees as assigned.

ACADEMIC QUALIFICATIONS

Bachelor’s degree in Insurance or an equivalent.

JOB SKILLS AND REQUIREMENTS

Sales skills
Interpersonal and Communication skills

PROFESSIONAL QUALIFICATIONS

ACII/AIIK
EXPERIENCE

At least 6 years’ relevant experience