Receptionist at Kisumu Specialists Hospital

Job Description

Key Responsibilities:

Greet and welcome patients, visitors, and clients in a professional and friendly manner.
Answer incoming calls, direct them to the appropriate departments, and take accurate messages.
Schedule appointments and manage the hospital’s front desk calendar.
Register patients, verify personal and insurance information, and maintain accurate records.
Guide patients through the hospital’s service process and respond to inquiries.
Ensure cleanliness and order at the reception area.
Perform basic clerical duties such as data entry, filing, and managing correspondence.
Uphold patient confidentiality and customer service excellence.

Minimum Qualifications:

Diploma in Business Administration, Secretarial Studies, Front Office Operations, or related field.
At least 2 years of experience in a busy front office, preferably in a healthcare setting.
Proficiency in MS Office (Word, Excel, Outlook).
Strong verbal and written communication skills.
Ability to multitask and manage a high-paced environment.

Personal Attributes:

Well-groomed, courteous, and professional demeanor.
Excellent interpersonal and customer service skills.
High level of integrity and confidentiality.
Strong organizational skills and attention to detail.