Branch Underwriting Analyst, Kisii Branch at Liberty Life

Job Description

Job Summary

The role holder will be responsible for the execution of effective and efficient operational performance of the branch office in line with the Company’s policies and practices that govern internal processes.

Key Responsibilities

Assess the proposed risk within set standards to accurately determine the risk the business is taking
Process underwriting transactions such as new business, renewals and invitations, declarations, endorsements, reconciliations, cancellations etc. in accordance with underwriting guidelines
Handle queries on insurance products, making proposals on suitable products
Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client
Obtain relevant details from clients and agents to enable provision of quotations
Prepare quotations on GIS system in association with Branch Manager
Ensure proposal forms, Know your Customer (KYC) and all underwriting documents are completed for all new businesses
Timely debiting of all business and issuance of policy documents within the underwriting timelines
Premium collection and issuance of premium payment receipts
Daily banking of premiums received and maintaining proper records of the same
Follow up on debt collection/ premium payment
Maintain a good working relationship with intermediaries, clients and service providers
Ensure no hanging transactions
Receive claims documentation and follow up for processing/ payment
Keep detailed and accurate records of policies underwritten and decisions made
Maintain high standards of customer service by responding to clients’ enquiries (walk-in clients, telephone and emails) and efficiently address their issues
Managing petty cash by ensuring that all expenses are accounted for and following up with finance on payment to service providers
Carry out enquiries on GIS system
Carry out office administrative duties
Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection
Accounts reconciliation – Follow up and requisition of agents and brokers’ monthly statements, commissions and reconciliation
Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required
Assist the Branch Manager in the branch operations
Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.
Qualifications

Bachelor’s degree in marketing, Insurance, Finance, Economics, or other business related discipline
Progress towards Diploma in Insurance (ACII or AIIK)- at least 5 papers or equivalent

Experience

3 years’ experience in the insurance industry or financial services industry

Competencies

Understanding of insurance operations and concepts
Knowledge of insurance products
Knowledge of underwriting processes, procedures, and concepts
Technical competence in underwriting insurance risks
Knowledge of insurance regulatory requirements
Stakeholder management skills