Full time Offered Salary :

KE – HR Manager – Organizational Development and Change Church World Service Nairobi,

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Job Description

Duties and Accountabilities


Performance Management 

  • Coordinate the performance management process to ensure timeliness against the annual performance management calendar.
  • Train managers and staff on aligning individual and team performance with the organizational performance.
  • Train managers and staff on effective performance management including continuous feedback and coaching for performance.
  • Proactively co-ordinate probationary objective setting and assessments.
  • Guide managers and staff towards an accountability culture where outstanding performance is recognized, and poor performance is corrected.
  • Lead in identification High Potentials (HiPos) through the performance management process.
  • Be accountable for the performance management component in the HRIS, generate periodical reports and make recommendations for management decisions and direction.

Employee Engagement and change 

  • Coordinate the preparation for and create awareness of the employee engagement surveys.
  • Analyse the survey results and coordinate the action planning and feedback processes.
  • Establish and implement staff engagement initiatives and strategies that correspond with the survey results as per available budget.
  • Promote a culture where feedback is appreciated and there is cohesiveness among staff and staff with the leadership.
  • Ensure there is healthy team culture where success is celebrated, people are valued.
  • Establish a mechanism for exit surveys, analyze data and make recommendations to inform organizational practices and policies.
  • Ensure that the CWS values are embedded in the day to day organizational culture.
  • Participate in administration of employee wellness activities.
  • Facilitate the implementation of appropriate change management initiatives; provide advice and support to employees during change to ensures teams that are flexible, positive and open to change.

Learning and Development 

  • Contribute to the development of and implementation of a learning and development plan that supports compliance and effective delivery of the RSC mandate.
  • Facilitate competency and learning needs assessment and prioritizing of learning and development activities.
  • Identify and recommend suitable learning options and channels that meet individual, team and organizational requirements.
  • Ensure personal development plans are in place and implemented in line with the organizational learning and development plan; follow-up on progress and return on investment.
  • Oversee quality induction and orientation for new staff.
  • Talent management – Support the establishment of a High Potential Program in line with the organizational current and future requirements.
  • Oversee management & leadership development programs.
  • Measure and document impact/Return on Investment on L&D programs

Other HR Responsibilities 

  • Lead in the successful implementation of the Human Resources Information System (HRIS).
  • Participate or lead in delivery of HR projects e.g. development of job descriptions and job evaluations.
  • Participate in employee relations processes e.g., investigations, disciplinary, conflict and grievance handling as appropriate.
  • Promote a work environment that demonstrates fairness, openness and equity.
  • Work with the Human Resources Director to ensure that HROD related risks are identified and mitigated.


Other Responsibilities 

  • Within the scope of the role, there will be additional assignments as needed.



  • Eight (8) years’ work experience in HR especially in OD or related is required
  • Two (2) years of management experience
  • Proven experience working in an HR management capacity with large multi-cultural teams.
  • Thorough understanding of all areas of HR information systems within a large and complex organization is preferred
  • Experience with overseas processing or US refugee resettlement preferred.


Skills and competencies:

  • Strong Project management skills with proven experience of project management and implementation.
  • Strong analytical, problem solving and sound decision-making.
  • Excellent organizational skills and attention to detail.
  • Highly customer service focused.
  • Excellent interpersonal, influencing, presentation and communication skills.
  • Ability to manage a busy team in a fast-paced environment and with strong ability to multitask
  • Strong verbal and written communication skills.
  • Proficient with Microsoft Office Suite or related software.
  • Understanding of data protection policies within sub-Saharan Africa and ability to maintain confidentiality.

Education & Certifications:

  • Bachelor’s Degree in Human Resource Management, Organizational Development or related field.
  • Postgraduate qualification/certification in Human Resource management.
  • Two 2 years of HRIS management in a fast paced organization preferred.
  • Master’s degree is preferred.



  • Work and make decisions independently and contribute to overall operations at management level.
  • Ability to support and manage change effectively.
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated events.
  • Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public.
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records.
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
  • Be flexible with changing of daily duties as needed.
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