Full time Offered Salary :

IT User Support Assistant at Flexi-Personnel

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Job Description


  • User Support – Provide technical assistance and resolve incidences related to ICT hardware and software.
  • Installation & Configuring – Installation and configuration of both ICT software and hardware
  • Application Support – Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.
  • Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff.
  • Enduser Training – Provide training on all Bank applications and hardware.
  • Record keeping – keep detailed records of network’s configurations, hardware specifications, incident resolution. Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities
  • Team Player – Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.


  • Provide reports on projects, activities, issues, incidents, meetings and others.
  • Perform any other duties reasonably requested by the Supervisor
  • Provide activity reports, hardware/software inventory reports, meeting minutes and any other reports
  • Efficiency in managing the Bank’s computing hardware
  • Effective monitoring, troubleshooting, and reporting on the Banks data network & telecommunications
  • Speed of escalation of nonperforming tools/solutions
  • Training and support to users
  • Efficiency in deploying and configuring applications on users’ desktops
  • Timeliness (within defined timeframes) of assistance provided to staff
  • Responsiveness in the event of an incident and its management.
  • Incident occurrence and resolution reporting
  • Advanced knowledge and competence in the computing environment


  • Bachelor’s Degree (or equivalent) in IT/Telecommunications
  • Possession of IT vendor certifications such as MCSE, CCNA etc


  • 6 years working experience.
  • Four – five years’ experience in a computing work environment.
  • Prior experience with a multinational development financial institution, the UN system or an international NGO or International Organization will be an added advantage
  • Knowledge of programming tools is an added value
  • Excellent spoken and written English is required.
  • Working knowledge (spoken and written) in French is an added-value.

Method of Application

Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply
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