Full time Offered Salary :

ICT Support Technician at KCA University (KCAU)

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Job Description


The job holder will be responsible for configuring hardware and software, setting up peripherals, repairing equipment, and providing daily support for users. He/She will be the first point of support for staff and students, as well as keep an updated inventory of all ICT equipment and devices in the Campus.


  • Troubleshoot, analyze and repair problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network
  • Initiate procurement process for required ICT equipment through provision of equipment specifications for different university sections/departments
  • Prepare reports on conditions of ICT equipment within the university and submit them to the Director, ICT for decision making.
  • Maintenance of computing systems (hardware, software and networks), data communication systems and preventive maintenance and repair of ICT equipment.
  • Troubleshoot software and hardware compatibility issues and ensure all failed computer products and processes are identified and solved.
  • Obtain, set and install computer software for ICT training laboratories to enable user perform their activities effectively.
  • Assist the ICT Trainers and Computer Technologists in carrying out various laboratory/workshop activities to support learning in the university.
  • Installation and configuration of Enterprise Resource and Planning software system for university computers.
  • Distribution of procured ICT equipment to departments/campuses to ensure equitable and effective use of ICT resources.
  • Management of ICT equipment inventory by updating the database regularly to identify any losses and recommend for upgrade.
  • Management and track user work tickets to ensure proper use of university resources and assets.
  • Install and configure antivirus software and manage the antivirus server software to combat new viruses and protect university computers and information from any vulnerability.
  • Perform any other duties and responsibilities as may be assigned from time to time by your Supervisor or Management.


  • Bachelor’s degree in Computer Science or Information Communication Technology or its equivalent from a recognized institution
  • At least three (3) years relevant work experience from an institution of higher learning or a comparable institution.
  • Any other professional qualifications will be an added advantage.

Method of Application

Interested candidates who meet the above requirements should submit an application letter indicating current and desired salary, a detailed CV including three referees, academic and professional certificates, and a clear copy of your Kenya National ID and iTax certificate via email to hrjobs@kcau.ac.ke by 2nd May 2023.

Only shortlisted candidates will be contacted.

The subject of your email should read:ICT SUPPORT TECHNICIAN

Head of Human Resources,
KCA University,
P.0. Box 56808-00200,
Nairobi, Kenya

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