Full time Offered Salary :

Head of Collection at Aventus Group. Nairobi

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Job Description

Duties and responsibilities

  • Drive maximum recovery rate/ minimum default rate in all DPD Groups, including internal and external Collections for the maximum profitability of the Company
  • Effectively communicate and guide Collection Agents and Team leads on best strategies and performance metrics
  • Drive effective execution, Individual and Team performance management 4. Strengthening Monthly KPI Planning and Bonus Team structures
  • Ensure continued training, guidance on effective customer engagement, driving minimum default rate
  • Drive innovation and technology, smart solutions to maximize efficiencies 7. Compliance with all Kenya Laws and Regulations on digital lenders
  • Drive the new result-oriented Culture; metrics-based approach (Collection Team Results + Individual Goals).
  • External focus- know competitors very well, continuously learn and implement best international practices, driving process improvements, automation, and efficiencies
  • Implementing additional tools (skip-tracing, telephony, messenger integration) in each stage of the process (pre, soft, hard, legal if possible)
  •  Be an Inspirational Leader, be the Mentor & Coach for the Team, hands-on approach
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