Full time Offered Salary :

Guest Relations Associate (Restaurant Operations) at Ando

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Job Description

Job description

  • Manage our various organic order channels (walk-in customers, orders received via calls/WhatsApp/ANDO Food Delivery App)
  • Taking food and beverage orders from customers and ensuring professional, fast and friendly service delivery.
  • Managing guest communication through our sales channels.
  • Liaising with Operations & Culinary to resolve guest issues.
  • Managing dispatch of orders with culinary staff and riders.
  • Up selling and suggestive selling products
  • Reconciling guest payments and riders remittances.
  • Analyse our internal dashboards and be able to notice trends within the feedback, identify problem areas and relay that feedback back to the department lead.
  • Work closely with the Branch Manager to review operational metrics. Work towards continuous improvement of various metrics.


  • 2+ years work experience in the F&B industry at restaurants such as ArtCaffe, Java House etc
  • Customer service mind-set
  • Attention to detail
  • Hungry for growth
  • Loves food
  • Hustle
  • Good communication and networking skills
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