Full time Offered Salary :

Data Analytics Business Partner – Consumer Business at Safaricom Kenya. Nairobi

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Job Description

Reporting to the Senior Manager – Business Intelligence & Data Governance Consumer Business, the successful candidate will be responsible for Developing and maintaining meaningful business analytics to ensure the achievement of annual performance targets through end-to-end performance management; from building and managing performance & evaluation frameworks, dashboards and reports that will facilitate thorough analysis of outcomes to better understand how well we are meeting our strategic objectives.

Performance Management.  

  • Deliver meaningful, accurate and timely performance management reports to demonstrate business performance and achievement against key performance indicators
  • Attend daily stand up meetings as required by the tribes they will be supporting.
  • Deliver performance reports to the unit against all target measures daily, weekly, monthly and on a YTD basis
  • Arrange for a Performance Review meeting monthly to review performance against targets, review KPIs, review outcome of activities and deliberate whether we are on track to deliver against plan
  • Develop a standard reporting suite and dashboard and deliver ad hoc analysis as appropriate
  • Identification of relevant data sources and coordination of data gathering for relevant revenue reports across all segments and by product
  • Analyze business results and monitor trends. Provide management information and reporting to the Leadership Team, highlighting business performance issues and opportunities
  • Ensure data integrity, including reviewing own work to ensure it is accurate and complete
  • Develop & maintain relevant and timely information for all forums to enable effective decision making and achievement of targets/forecasts
  • Provide high quality analytical support by developing, clarifying and documenting business requirements, identifying appropriate data sources, extracting/cleansing data, developing appropriate presentation formats and explaining outputs to requesting manager
  • Operate in a manner that is quick to solve and agile, particularly in response to ad hoc requests and requirements
  • In conjunction with finance develop the allocation model for direct expenses to enable development of the segment profit and loss statement up to trading contribution
  • Prepare and share the segment P&L monthly, circulate and discuss in the monthly performance review meetings

Collate and consolidate key deliverables for the business unit

  • Deliver the weekly CBO report for Exco by Thursday morning and have it reviewed before submission for consolidation
  • Deliver Detailed CBO report for the division and share with the CBO leadership by Friday every week
  • Deliver the Ops review for the division
  • Deliver the board pack material in a timely manner
  • Deliver material for all presentations required for the unit e.g. management forum, investor briefings, annual report, etc.
  • Prepare ad hoc requests as requested

Customer Delight

  • Ensure that internal customers are delighted through prompt responses
  • Ensure the team clearly understand internal and external customers that we serve
  • Communicate the SLA to those we serve to ensure we meet business expectations
  • Participation in cross function teams that are responsible for the review of business processes requiring improvement for purposes of driving customer delight up.

Processes & Procedures

  • Ensure that the processes and procedures used in accomplishing the day to day tasks are documented and aligned to ISO for proper service delivery.
  • Documented and fully approved processes and procedures aligned in the ISO format.
  • Identify inter-departmental dependencies and align processes that relate or influence each other.
  • Seek for process automation to enable the business deliver 4.0 Digital maturity Index. This will include use of information and data visualization techniques.


  • Bachelor’s Degree, or relevant degree with over 5 years’ experience in Business reporting, forecasting, Data analysis, costing and/or management accounting.
  • MBA qualification will be an added advantage with high computer literacy
  • Good analytical skills for decision making and attention to detail.
  • Sound knowledge of the International Financial Reporting Standards and their application
  • Ability to relate well with both internal and external customers and work in teams
  • Ability to make use of management reports to take action
  • Ability to work under pressure within strict deadlines
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