Internships Offered Salary :

Customer Service Intern at Stratostaff East Africa

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Job Description

Qualifications/Requirements

  • Degree or Diploma in Shipping (with experience) or related course
  • MS Office Applications.
  • Customer Service oriented
  • Excellent communication, interpersonal, presentation and leadership skills
  • Organized and process oriented
  • Work well under pressure in a fast-paced and professional environment
  • Strong Analytical Skills
  • Solutions oriented

Job Specification-

  • Accurate and timely Export and Import Invoicing while ensuring to adhere to all local authority requirements
  • Timely checks and publishing online delivery orders
  • Assisting on EAF cluster Booking confirmations and queries while ensuring full adoption and usage of sales force tools.
  • Assisting on Cargo readiness tasks while ensuring full usage of sales force tools. Customer communication to ensure set vessel allocations are loaded.
  • Providing excellent customer service at the reception, receiving, and answering phone calls, attending to walk in customers.
  • Customer education and promotion of e-commerce transactions
  • Maintaining confidentiality for all documents in company custody and protecting company information and assets.
  • Ensuring customers, overseas agents, and principal’s enquiries are answered in a timely manner and expectations are met.
  • Ensuring full compliance with local SOPs, import service delivery, invoicing and release processes and Local Authority’s requirements.
  • Weekly report on performance of related KPIs with proposals of process improvement needs.
  • Proper record keeping for customer care documents for easy reference and retrieval when need be.
  • Ensuring both online, telephone, email and walk in customers receive excellent customer service and quality service delivery for all their consignments.
  • Miscellaneous related duties and tasks as may be assigned.
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