Offered Salary :

Collections Officer Business, Premium and Personal segments at I&M Bank

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Job Description

  • This role is responsible for managing the Bank’s delinquent accounts, through the maintenance of accurate records, provision of customer service and the monitoring of payment plans.


    • Monitor allocated accounts daily and institute timely corrective measures to avoid delinquency.
    • Regular contacting of clients in default through calls, emails, and other collections channels to ensure repayments are received.
    • Ensure set collections targets and flow rates are met.
    • Analyze paid up debts and recommend closure of the accounts especially small balances accounts.
    • Develop, implement, and review strategies and methodologies to reduce volume of past due accounts and write offs.
    • Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
    • Liaise directly with clients, third parties and colleagues in departments to maximize collections performance whilst also ensuring good client outcomes.
    • Provide regular Collection trends and achievement reports. Review periodic reports presented to various committees.
    • Monitor OD limits and ensuring that expired limits are renewed on time.
    • Conduct regular review and feedback to improve the collection system on loan origination system (LOS).
    • Liaise and manage of external debt collectors.
    • Prepare and send notifications to customers.
    • Maintain updated knowledge of all banking policies and procedures.
    • Assist with departmental audits and trainings.


    • At least 3 years’ relevant experience in Collections.
    • Bachelor’s degree in a Business-related field from a recognized Institution.
    • General understanding of Banking Act and CBK Prudential guidelines.
    • Ability to write complex letters, comprehensive reports and to perform complex calculations.
    • Excellent problem solving and decision-making skills.
    • Good time management and exceptional customer service.
    • Knowledge of high-volume collections, and collection procedures and practices.
    • High attention to detail and excellent organizational skills.
    • Strong Negotiation skills.

    Method of Application

    Interested and qualified? Go to I&M Bank on to apply
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