Full time Offered Salary :

Assistant General Manager at Brites Management. Nairobi

Email Job
  • Share this Job :
Bottom Promo

Job Description

DUTIES AND RESPONSIBILITIES

  • Assist the General Manager in his day to day operations.
  • Assigns duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to staff and HOD’s.
  • Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
  • Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
  • Selects or assist in the selection of hotel staff and completes all new hire paper works.
  • Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
  • Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
  • Assist the GM in in all aspects of business planning.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Respond to audits to ensure continual improvement is achieved.
  • All Other duties as assigned by the General Manager or Management.

QUALIFICATIONS

  • Bachelor’s degree  in Hospitality, Food and Beverage or other related field.
  • A minimum of 3 years’ experience in hotel or hospitality industry as an assistant general manager and experience in front office management.
  • Communication, Supervisory skills, Planning and reporting skills
Bottom Promo