Technical Engineering Manager at Peach Payments

Job Description

Your Mission

Collaboratively lead the pods to be the best version of themselves.
You see your pods’ health and output as your primary focus
You own the delivery of product commitments and are always looking to improve productivity

Role expectations:

Technical Standard Accountability

Accountable for the technical standard and direction of the team and for the successful delivery of technology objectives (OKRs) and key performance indicators (KPIs).
Collaborate with the Tech Lead to uphold high technical standards, guiding architectural decisions, and ensuring alignment with the organization’s goals and engineering strategy.
Articulate the rationale behind technical decisions and maintain a detailed understanding of the team’s prioritized technical work.
Advocate for the prioritization of technical debt in collaboration with the Product Manager to ensure system robustness and longevity.
Provide support for maintaining and attending to the team’s technical roadmap.

Merchant & Stakeholder Management

Serve as the lead technical advisor for merchants, assessing their technical requirements and landscape, thus guiding the sales team by strategically aligning Peach’s technical solutions with customer needs.
Lead technical discussions with stakeholders, partners, and merchants, serving as the primary technical point of contact during incidents and support queries.
Develop and deliver training to up-skill Application Engineers, enabling them to handle more complex and technical support queries for the pods.
Promote transparency and continuous improvement by ensuring the visibility of the team’s technical KPIs to stakeholders and leadership.

Hands on Support

Engage directly in the software development lifecycle by reviewing pull requests and guiding the deployment process in collaboration with the Tech Lead.
Lead and engage in sprint ceremonies such as planning and refinement sessions by providing technical guidance on complex tasks and informed input on ticket estimations.
Provide support to the Product Manager for better roadmap planning by providing technical insight, estimations and by running Technical Discovery on new tasks.
Facilitate the decomposition of high-level ideas into actionable, high-value deliverables.
Support the Tech Lead in mentoring and upskilling less-senior engineers, contributing to their technical development.
Identify and mitigate risks that may impact delivery, quality and performance and develop associated contingency plans.
Stay current with industry trends and best practices to drive relevant innovation within the team.
Capable of stepping into the Tech Lead role when necessary.

Own the process

Ensure work across the pod is balanced and reasonable.
Promote transparency and continuous improvement by ensuring the visibility of the team’s velocity and predictability to stakeholders and leadership.
Own people management responsibilities: performance management, hiring, conflict resolution, providing feedback, mentoring, career mapping and coaching.
Ensure the pod is adequately staffed for long-term health.
Develop and maintain a succession plan for key roles within the pod to ensure continuity and resilience.
Propose and facilitate internal mobility.